At WeebsterIndia, we strive to ensure your complete satisfaction with your anime merchandise. We understand that sometimes issues may arise, and we are here to assist you. Please read our Return and Exchange Policy carefully to understand how we handle returns, exchanges, and damaged products.

Returns and Exchanges

1. Wrong Product Received: If you receive a product that is different from what you ordered, please contact us within 7 days of receiving the item. We will arrange for the incorrect item to be returned, and a replacement of the correct item will be shipped to you at no additional cost.

2. Product Damage on Our Side: In the rare event that your product is damaged during the shipping process or due to an error on our part, we will gladly replace the damaged item. Please contact us within 7 days of receiving the damaged product, and we will guide you through the return and replacement process.

3. Unopened Products: To facilitate returns and exchanges, we recommend that you record an unboxing video when you receive your order. This video can serve as proof in case you receive a wrong or damaged item. The video should clearly show the product, its packaging, and any visible damage or discrepancies.

Items Not Eligible for Return or Exchange

1. Damaged by Customer: We cannot accept returns or exchanges for products that have been damaged by the customer. Please handle your merchandise with care and follow the care instructions provided with the product.

2. Used Products: Products that have been used or show signs of wear are not eligible for returns or exchanges.

Return and Exchange Process

1. Contact our customer support team at contact@weebsterindia.in within 7 days of receiving the incorrect or damaged item. Please provide your order number and a detailed explanation of the issue.

2. We will guide you through the return process, which may include providing photographic or video evidence, as appropriate.

3. Once we receive the required documentation, we will provide instructions for returning the product.

4. After inspecting the returned item, we will process the exchange or replacement.

Refund Policy

Please note that WeebsterIndia does not offer refunds for damaged products. In the case of a wrong product received or damage on our side, we will replace the item with the correct or undamaged product.

Contact Us

If you have any questions or require assistance with a return or exchange, please don’t hesitate to reach out to our customer support team at contact@weebsterindia.in. We are here to ensure your satisfaction with our products and services.

Your satisfaction as an anime enthusiast is our top priority, and we are committed to providing you with the best possible shopping experience at WeebsterIndia. Thank you for choosing us for all your anime merchandise needs.